Customer Service and Account Coordinator

3 days ago


Belleville, Michigan, United States Crane Engineering Sales Inc Full time
About Us

Crane Engineering Sales, LLC is a leading division of Professional Pump, headquartered in Belleville, Michigan. With a strong focus on customer satisfaction, we are committed to providing exceptional service and support to our clients.

Job Summary

We are seeking a highly skilled Customer Service and Account Coordinator to join our team. This individual will be responsible for delivering top-notch customer service, managing accounts, and ensuring seamless communication with our customers and vendors.

Key Responsibilities
  • Provide exceptional customer service by responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner.
  • Manage customer accounts, including processing orders, acknowledgments, purchase orders, and shipping papers.
  • Process invoices and receipts for commissions and accounts payable accurately and efficiently.
  • Communicate effectively with vendors to follow up on orders and ensure timely delivery.
  • Review backorder fills daily and take appropriate action as needed.
  • Respond to internal and external customer requests promptly and professionally.
  • Process returns, warranties, and credits accurately and within specified timeframes.
  • Track orders through the system and follow up with vendors to ensure timely delivery.
Requirements

To succeed in this role, you will need:

  • An Associate's degree in a related field or equivalent combination of education and experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Word and Excel, with the ability to learn new software and systems quickly.
Benefits and Perks

We offer a competitive compensation package, including:

  • A salary range of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive health insurance program.
  • A 401(k) plan with company match.
  • Flexible workplace arrangement and generous paid time off.
  • Ongoing training and development opportunities through Crane University.


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