Bilingual Spanish Roadside Assistance Representative

1 month ago

Northvale, New Jersey, United States Percepta Full time
Job Title: Bilingual Spanish Roadside Assistance Representative

Percepta is seeking a highly skilled Bilingual Spanish Roadside Assistance Representative to join our team. As a representative, you will provide world-class customer service to Volvo owners, dispatching tows and roadside providers, resolving customer complaints, and addressing questions regarding their vehicle.

Key Responsibilities:
  • Coordinate towing and roadside services for owners
  • Provide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)
  • Answer questions to Volvo Car owners and prospects about product purchase or familiarization
  • Authority to handle customers who contact Volvo to facilitate resolution of their issues
  • Make all reasonable efforts to ensure customer satisfaction
  • Escalate unresolvable or beyond scope of authority issues to senior team members
  • Responsible for proper documentation and coding in Volvo proprietary software
  • Advise Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
  • Complete additional tasks/projects as needed
Requirements:
  • High School Required, College Degree a plus
  • 1-3 years of relevant work experience
  • Bilingual in Spanish is a must, must be able to pass written and oral assessments in both languages
  • Roadside dispatching or emergency call response experience is preferred
  • Previous experience working independently and in a team environment
  • Independent work experience includes using logic and intuition to reach appropriate conclusions
  • Excellent written and oral communication skills required
  • Passionate, confident and comfortable over the phone or through emails, text or other form or written communication adapting communication style to fit the style of others
  • Savvy and demonstrates creative solutions
  • Speed and accuracy when typing
  • Ability to diagnose issues quickly and resolve with patience and empathy
  • Broad knowledge of the automotive business preferred
  • Displays a strong, professional and polished customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customers
  • Makes appropriate decisions and exhibits sound judgment
  • Ability to work well under pressure
  • Analyze data, track trends, and retrieve relevant information to complete a task
What We Offer:
  • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium)
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
About Percepta:

Percepta is a global contact center company that delivers a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.

  • Bilingual Spanish Roadside Assistance Representative

    1 month ago

    Northvale, New Jersey, United States Percepta Full time

    Job Title: Bilingual Spanish Roadside Assistance RepresentativeWe are seeking a highly skilled and customer-focused Bilingual Spanish Roadside Assistance Representative to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing world-class service to our customers, resolving issues, and ensuring their...

  • Bilingual Spanish Customer Support Representative

    4 weeks ago

    Northvale, New Jersey, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and motivated Bilingual Spanish Customer Support Representative to join our team at Percepta. As a Customer Support Representative, you will be responsible for providing world-class customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicle.Key...

  • Bilingual French Customer Service Representative

    4 weeks ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    Job Title: Bilingual French Customer Service Representative Job Summary: We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at LHH Recruitment Solutions. As a Bilingual French Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced...

  • Bilingual French Customer Service Representative

    3 weeks ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    Job Title: Bilingual French Customer Service RepresentativeWe are seeking a highly skilled Bilingual French Customer Service Representative to join our team at LHH Recruitment Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in a fast-paced wholesale footwear manufacturer...

  • Bilingual French Customer Service Representative

    2 weeks ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    Job SummaryWe are seeking a highly skilled and bilingual French Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced wholesale footwear manufacturer environment.Key ResponsibilitiesHeavy inbound calls to advise customers on...

  • Bilingual French Customer Service Representative

    5 days ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    Job Summary: We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at a fast-paced wholesale footwear manufacturer. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and resolve issues in a timely manner. Key...

  • Quality Assurance Specialist

    2 weeks ago

    Northvale, New Jersey, United States SourcePro Search Full time

    SourcePro Search is seeking a highly skilled Quality Assurance Specialist to join their team. The ideal candidate will have a Bachelor's Degree in Quality Assurance, Food Science, Biology, Microbiology, Operations Management, or a related field.The Quality Assurance Specialist will be responsible for ensuring that food products meet standards set by both the...

  • Quality Assurance Specialist

    2 weeks ago

    Northvale, New Jersey, United States SourcePro Search, LLC Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at SourcePro Search, LLC. The ideal candidate will have a Bachelor's Degree in Quality Assurance, Food Science, Biology, Microbiology, Operations Management, or a related field.The Quality Assurance Specialist will be responsible for ensuring that food products meet standards set...

  • Quality Assurance Specialist

    19 hours ago

    Northvale, New Jersey, United States SourcePro Search Full time

    At SourcePro Search, we are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will have a Bachelor's Degree in Quality Assurance, Food Science, Biology, Microbiology, Operations Management, or a related field.The Quality Assurance Specialist will be responsible for ensuring that food products meet the company's and...

  • Customer Service Representative

    4 weeks ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    Job SummaryLHH Recruitment Solutions is seeking a highly skilled Customer Service Representative to join our team.This is a fantastic opportunity to work with a leading recruitment agency and provide exceptional customer service to our clients.Key Responsibilities:Answer inbound calls and respond to customer inquiriesProcess orders and resolve any issues...

  • Customer Service Ambassador

    2 weeks ago

    Northvale, New Jersey, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions is seeking a skilled Customer Service Representative to join our team. As a key member of our client's support team, you will be responsible for providing exceptional customer service and support to clients via phone, email, and chat. Your primary duties will include answering inbound calls, processing orders, researching lost...

  • Customer Service Liaison

    6 days ago

    Northvale, New Jersey, United States CESNA Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to support our growing business at CESNA. This role involves answering emails and calls, managing orders, and providing exceptional customer service. The ideal candidate will be detail-oriented, organized, and able to multitask.Key Responsibilities:ERP Customer Order...

  • Customer Service Ambassador

    2 weeks ago

    Northvale, New Jersey, United States CESNA Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to support our growing business. This individual will be responsible for answering emails, calls, and order entry, as well as managing orders and communicating with the Customer Service and Sales teams.Key ResponsibilitiesERP Customer Order Entry / Order ManagementAnswer emails and...

  • Brand Ambassador

    2 weeks ago

    Northvale, New Jersey, United States Apex Systems Full time

    Job Title: Brand AmbassadorThis role focuses on helping retailers unify the in-store and online shopping experience for customers. As the Brand Ambassador, you will be the face of the AI shopping tool and the first impression for our brand and the stores we represent.About the JobEngage with customers as they enter the store, demonstrate how the products...

  • Pediatric Physician Assistant

    2 weeks ago

    Northvale, United States Northeast Healthcare Recruitment Full time

    Our group is currently seeking a full time, Board Certified, Board Eligible Pediatric Physician Assistant to work in a 8 provider group in Passaic, NJ. We are one of the premier outpatient pediatric groups covering patients from birth to adolescence in the area. We are seeking a Spanish-speaking provider to join our team.Details: Our practice consists of ...

  • Customer Service Representative

    4 weeks ago

    Northvale, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is representing our clientOn site$22 an hourEXCELLENT BenefitsAnswer Inbound calls-approx. 50-70 dailyProcess ordersResearch lost packagesProcess and assist with returnsEmail and chatWil train on products- product knowledge is important b/c people looking for solutionsPay Details: $22.00 per hourSearch managed by: Tracy...