Customer Service Liaison

6 days ago


Northvale, New Jersey, United States CESNA Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to support our growing business at CESNA. This role involves answering emails and calls, managing orders, and providing exceptional customer service. The ideal candidate will be detail-oriented, organized, and able to multitask.

Key Responsibilities:

  • ERP Customer Order Entry / Order Management
  • Answer emails and calls (stock check, order status, general production information, product quotes, testing)
  • Back Order / Stock Analysis to submit production request
  • Preparing shipping documents
  • Communicate with Customer Service and Sales teams
  • Provide a customer service experience focused on finding solutions


What We Envision for the Future:

  • A candidate with the willingness to continuously learn
  • Capable of identifying opportunities
  • Ability to find solutions
  • Assist in streamlining the customer experience


Requirements:

  • Must be detail oriented, highly organized, and proactive.
  • Problem solver
  • Strong time management skills
  • Prior experience in customer service
  • Team player willing to jump in and help.
  • Experience with Sales Force and Slack not required but a plus.
  • Experience with Microsoft Office (Excel, Outlook...)


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