Veterinary Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Desert Ark Veterinary Care Full time

**Job Summary**

We are seeking a highly skilled Veterinary Customer Service Receptionist to join our team at Desert Ark Veterinary Care. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Accurately schedule patient appointments and manage the clinic's schedule
  • Triage pet health concerns through phone conversations to ensure the best health outcome for the patient
  • Maintain a positive, empathetic, and professional attitude towards customers at all times
  • Respond promptly to customer inquiries and communicate effectively through various channels
  • Keep accurate records of customer interactions, transactions, comments, and complaints
  • Ensure customer satisfaction and provide professional but familiar customer support

Requirements:

  • 1+ years of experience in a full-service veterinary office environment
  • Excellent phone etiquette and tone
  • Ability to pay attention to detail and follow up on tasks
  • GED/High School Diploma (minimum)

Salary: $18-$26/hour


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