Veterinary Care Specialist
3 days ago
Desert Ark Veterinary Care is a full-service General Practice with a full-service Urgent Care running side by side. We offer our clients a total GP experience with cutting-edge tools to make medicine easier.
Job SummaryWe are recruiting for a Veterinary Technician to join our team. As a Veterinary Technician, you will be responsible for providing exceptional patient care, working closely with our veterinarians, and contributing to the overall success of our practice.
Key Responsibilities- Provide client education and address concerns for general practice veterinarians.
- Engage in client interactions, adhering to phone etiquette and protocol guidelines.
- Mentor, coach, and train less experienced team members.
- Facilitate client-facing points during urgent situations, including physical and phone triage.
- Explain financial estimates to clients and use appropriate language to discuss finances, patient status, and treatment options.
- Conduct euthanasia conversations with clients, addressing decision-making, grief, and aftercare.
- Gather detailed patient histories, guide owners during appointments, and ensure timely room cycling.
- Exhibit expertise in veterinary abbreviations, medical math, and terminology.
- Prioritize safety for patients, staff, and equipment.
- Understand and respond to changes in patient vital signs.
- Perform medical procedures, including drawing blood, placing catheters, and administering medications.
- Utilize equipment such as radiology, dental radiology, ultrasound, fluid pumps, and CT machines.
- Assist and prep for various surgical procedures.
- Troubleshoot and operate anesthesia machines.
- Conduct post-op care for patients.
- Understand and use dental equipment for procedures.
- Perform comprehensive triages.
- Recognize CPR or critical needs and communicate accordingly.
- Handle various urgent care cases such as pyometra, dystocia, blocked cats, respiratory distress, toxicities, heat stroke, and more.
- Use Cornerstone system for scheduling, prescriptions, and record-keeping.
- Demonstrate proficiency in Smart Flow and navigate medical documents.
- Handle Idexx and other lab equipment for testing and diagnostics.
- Manage hospital inventory, cleanliness, and care.
- Ensure safety protocols are followed for medication administration, including controlled substances.
- Veterinary medical background.
- Recent graduate of a CVT program or equivalent experience.
- Mastery in using Cornerstone and Smart Flow.
- Knowledge of hospital equipment including radiology, CT, ultrasound, and lab equipment.
- Excellent communication skills, both written and verbal.
- Ability to deescalate situations and address client concerns effectively.
- Strong teamwork and mentoring capabilities.
- Advanced knowledge of veterinary medicine, procedures, and equipment.
- Capability to make decisions in unknown territories and escalate issues when needed.
- Ability to work with minimal oversight.
- Coordinate activities of other personnel and guide newer team members.
- Flexible work schedule, with availability to work some weekends and holidays
- Hours of availability between 7AM and 8PM (each shift is a scheduled 10-hour shift)
- Communication skills and great attitude
- Competitive wages (determined by your experience level)
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for credentialed technicians
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