Veterinary Technician

3 weeks ago

Phoenix, Arizona, United States Desert Ark Veterinary Care Full time

Job Title: Veterinary Technician

About the Role

We are seeking a highly skilled and dedicated Veterinary Technician to join our team at Desert Ark Veterinary Care. As a Veterinary Technician, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering top-notch medical services.

Key Responsibilities
  • Provide client education and address concerns for general practice veterinarians.
  • Engage in client interactions, adhering to phone etiquette and protocol guidelines.
  • Mentor, coach, and train less experienced team members.
  • Facilitate client-facing points during urgent situations, including physical and phone triage.
  • Explain financial estimates to clients and use appropriate language to discuss finances, patient status, and treatment options.
  • Conduct euthanasia conversations with clients, addressing decision-making, grief, and aftercare.
  • Gather detailed patient histories, guide owners during appointments, and ensure timely room cycling.
  • Exhibit expertise in veterinary abbreviations, medical math, and terminology.
  • Prioritize safety for patients, staff, and equipment.
  • Understand and respond to changes in patient vital signs.
  • Perform medical procedures, including drawing blood, placing catheters, and administering medications.
  • Utilize equipment such as radiology, dental radiology, ultrasound, fluid pumps, and CT machines.
  • Assist and prep for various surgical procedures.
  • Troubleshoot and operate anesthesia machines.
  • Conduct post-op care for patients.
  • Understand and use dental equipment for procedures.
  • Perform comprehensive triages.
  • Recognize CPR or critical needs and communicate accordingly.
  • Handle various urgent care cases such as pyometra, dystocia, blocked cats, respiratory distress, toxicities, heat stroke, and more.
  • Use Cornerstone system for scheduling, prescriptions, and record-keeping.
  • Demonstrate proficiency in Smart Flow and navigate medical documents.
  • Handle Idexx and other lab equipment for testing and diagnostics.
  • Manage hospital inventory, cleanliness, and care.
  • Ensure safety protocols are followed for medication administration, including controlled substances.
Requirements
  • Veterinary medical background.
  • Recent graduate of a CVT program or equivalent experience.
  • Mastery in using Cornerstone and Smart Flow.
  • Knowledge of hospital equipment including radiology, CT, ultrasound, and lab equipment.
  • Excellent communication skills, both written and verbal.
  • Ability to deescalate situations and address client concerns effectively.
  • Strong teamwork and mentoring capabilities.
  • Advanced knowledge of veterinary medicine, procedures, and equipment.
  • Capability to make decisions in unknown territories and escalate issues when needed.
  • Ability to work with minimal oversight.
  • Coordinate activities of other personnel and guide newer team members.
  • Flexible work schedule, with availability to work some weekends and holidays.
  • Hours of availability between 7AM and 8PM (each shift is a scheduled 10-hour shift).
  • Communication skills and great attitude.
Benefits
  • Competitive wages (determined by your experience level).
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents.
  • Paid time off for full-time employees.
  • 401(k) plan.
  • Continuing education allowance for credentialed technicians.

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