Registered Nurse RN Supervisor Care Management

7 days ago

Altamonte Springs, Florida, United States AdventHealth Full time
About the Role

We are seeking a highly skilled Care Management Supervisor to join our team at AdventHealth. As a key member of our care management department, you will play a critical role in ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Supervise daily operations of discharge planning and social services in the inpatient and emergency department setting.
  • Direct supervision of Care Management staff.
  • Primary point of contact for inpatient unit Care Management related barriers/concerns.
  • Manage own assignment and patient/department outcomes of those under direct supervision.
  • Assist Care Management Manager/Facility Director to implement the Corporate Care Management strategies.
  • Ensure active staff participation in daily Multidisciplinary Rounds.
  • Serve as a point of contact for all identified stakeholders.
  • Serve as a content resource regarding medical necessity criteria, patient status and discharge criteria.
  • Assure staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and coaches staff as needed.
  • Facilitate care conferences for complex transitions and/or placements, as needed.
  • Participate in hospital/medical staff meetings to review patients meeting criteria related to high dollar/ extended length of stay and/or difficult placement seeks assistance from Care Management Manager/Facility Director, as needed.
  • Reports pertinent quality/risk issues to appropriate individuals, departments and/or committees in a timely manner.
  • Discuss patient, staff, physician, and other department complaints with Care Management Manager/Facility Director and follows up with a written report submitted within 24 hours, as needed.
  • Demonstrate a positive problem-solving attitude to staff, physicians and peers.
  • Serve as a supportive change agent for Care Management model processes.
  • Acts as a role model for Care Management department staff.
  • Encourages team member engagement.
  • Maintains open communication with staff.
  • Assists with staff performance reviews/evaluations.
  • Provides support and oversight with progressive corrective action plans.
  • Balances schedules to meet department needs prior to posting.
  • Communicates changes to expected schedule minimizes unscheduled absences.
  • Plans job responsibilities for maximum utilization of staff.
  • Resolves daily staffing issues.
Requirements
  • Registered Nurse: Associates Degree Nursing OR Social Worker: BSW
  • Two (2) years of experience in direct Care Management
  • State specific RN license if a nurse
  • Preferred qualifications: Registered Nurse: BSN, Social Worker: MSW, Three (3) years of experience in direct Care Management, CCM, ACM, or RN-BC in Care Management

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