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Operations Supervisor at The Sonnentag Center

2 months ago

Eau Claire, Wisconsin, United States Compass Group USA Full time
Position Overview

As an Operations Supervisor, you will play a pivotal role in guiding your team to deliver exceptional service and uphold the standards of The Levy Difference. Your responsibilities will encompass various aspects of operations, human resources, and financial management.

Key Responsibilities
  • Accountable for ensuring that the team adheres to service protocols to provide outstanding guest experiences.
  • Foster a culture of heartfelt hospitality among team members.
  • Equip team members with the necessary tools and resources to excel in their roles.
  • Maintain high-quality standards for all events and services.
  • Build and nurture strong relationships with clients, guests, and team members.
  • Gather and utilize feedback from clients and guests to enhance operational efficiency.
  • Support and communicate company initiatives effectively.
  • Address and resolve any guest service issues that arise.
  • Oversee the execution of menus, promotions, and programs as directed by management.
  • Act as a liaison between various operational teams to ensure seamless performance.
  • Ensure adherence to preventive maintenance schedules.
  • Conduct daily walkthroughs to assess both front-of-house and back-of-house operations.
  • Ensure compliance with security, safety, and sanitation standards.
  • Achieve daily sales targets and manage assigned costs effectively.
  • Provide operational planning to meet anticipated business demands.
  • Implement best practices for safety and sanitation.
  • Manage inventory control and equipment handling.
  • Enforce responsible alcohol service policies.
  • Ensure team compliance with company guidelines and training materials.
  • Forecast staffing needs and schedule team members accordingly.
  • Utilize performance management tools to guide and mentor team members.
  • Promote a collaborative work environment to enhance productivity and morale.
  • Conduct regular meetings to maintain open communication with team members.
  • Participate in the recruitment, training, and development of team members.
  • Exhibit a positive attitude and mentor others in leadership skills.
  • Perform additional duties as required.
Qualifications
  • Minimum of 3 years in a food and beverage operational role.
  • Bachelor's degree in Hospitality Management is preferred.
  • Strong computer skills and proficiency.
  • Passion for hospitality and customer service.
  • Excellent interpersonal and stakeholder management abilities.

About Compass Group USA
Compass Group USA is committed to creating a diverse and inclusive workplace. We believe in equal opportunity and fair treatment for all employees and applicants. We encourage individuals from all backgrounds to apply.

We maintain a drug-free workplace and uphold the highest standards of safety and compliance.