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Hotel Receptionist

2 months ago

Portland, Maine, United States Clarion Hotel Full time

Job Summary

The Clarion Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities

  • Process guest arrivals and departures, including verifying registration information and processing payments.
  • Issue room keys and provide guests with information about hotel facilities and services.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Manage the front desk area, including handling cash and credit transactions and maintaining a clean and organized workspace.
  • Collaborate with other hotel staff to ensure seamless service and a positive guest experience.

Requirements

  • High school diploma or equivalent required.
  • Basic working knowledge of a computer and ability to handle multiple tasks at once.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse personalities.
  • Strong organizational and time management skills, with the ability to work in a fast-paced environment.
  • Ability to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.

Benefits

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive benefits package, including health insurance, dental and vision insurance, and 401K program.
  • Flexible scheduling and paid time off.
  • Discounts on hotel stays and other perks.

Equal Opportunity Employer

The Clarion Hotel is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.