Licensed Optical Supervisor

1 day ago

New York, New York, United States Warby Parker Full time
Warby Parker Job Description

We're seeking a highly skilled Licensed Optical Supervisor to join our team of in-house optical professionals. As a key-holder to the store, you'll help open and close up shop, maintain internal operations, and foster an upbeat and productive work environment for the opticians and retail advisors.

Key Responsibilities:
  • Optical Duties:
    • Work directly with customers to meet their eyewear needs
    • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
    • Check that finished eyewear meets optical standards, customer requirements, and requests
    • Explain prescription terminology and product offerings to customers
  • Leadership Responsibilities:
    • Set the store up for success each day by ensuring operational, service, and staff zoning procedures are executed to Warby Parker standards
    • Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
    • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify great service
    • Help maintain general store systems, inventory databases, and business operations
    • Foster and support a productive, positive employee culture in your store
Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
  • Passionate about the eyewear and retail industries
  • A clear, effective, and professional communicator who can break down technical terms for customers
  • Dedicated to going above-and-beyond to make customers (and teammates) happy
  • An energetic, positive team player who can adapt in a fast-paced, ever-changing work environment
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Benefits:
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask)

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