Restaurant Operations Manager
6 days ago
Disclaimer: This job posting is for a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.
Job Summary
A Restaurant Manager at Dunkin' is responsible for leading a high-performing team to deliver exceptional guest experiences, drive sales growth, and maintain operational excellence in a single restaurant.
Key Responsibilities
- Lead and develop a team of restaurant staff to achieve sales and service goals
- Ensure compliance with Dunkin' standards, franchisee policies, and applicable laws
- Manage inventory, labor schedules, and cash handling to maximize profitability
- Recruit, hire, and onboard new team members
- Conduct regular performance evaluations and provide coaching to improve sales and service
- Collaborate with the Dunkin' Brands Field Operations team to drive business growth
Requirements
- Previous leadership experience in retail, restaurant, or hospitality
- Basic computer skills and fluency in spoken and written English
- College degree preferred
- Strong analytical skills, business acumen, and ability to train and develop a team
Working Conditions
- Standing on feet for extended periods
- Repetitive motion, including bending, stooping, and reaching
- Lifting packages (if applicable)
- Working in a small space
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