Patient Care Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our administrative team at Grassi. The successful candidate will be responsible for providing exceptional patient care and support to our medical team.
Key Responsibilities:
- Patient Experience: Warmly welcome patients into the practice, act as a knowledgeable resource upon check-in, and ensure a positive patient experience.
- Administrative Tasks: Obtain patient demographic and financial information, update electronic health records, and identify and record patient financial responsibilities.
- Medical Records: Maintain accurate and up-to-date electronic medical records for all patients, ensuring compliance with HIPAA regulations.
- Communication: Relay relevant medical and/or insurance updates to the appropriate departments and confirm medical charts are complete and financial responsibilities are settled before patients leave.
- Customer Service: Answer calls in a timely, professional, and respectful manner to assist patients with needs regarding scheduling or further inquiries.
- Teamwork: Participate in staff and department meetings and perform other duties as determined by department managers.
Requirements:
- Education: High school diploma or equivalent is required.
- Experience: Prior experience in a medical administrative role preferred, but not required.
- Skills: Typing proficiency, ability to multitask, and prior experience in a customer/patient-facing environment.
- Adaptability: Ability to work in a fast-paced medical atmosphere and handle and resolve conflicts in a professional and tactful manner.
- Work Environment: This position will be required to travel locally to all Grassi locations.
Work Schedule:
- Monday and Friday: 7:30 am - 3:30 pm
- Tuesday: 10:00 am - 6:30 pm
- Wednesday and Thursday: 8:30 am - 5:00 pm
- Saturday (Occasional): 8:00 am - 12:00 pm
Grassi is an Equal Opportunity Employer and does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.
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