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Technical Support Analyst

2 months ago


Manassas, Virginia, United States Prelude Services Full time

About Prelude Services:
Prelude Services is a leading Managed Service Provider with a rich history of delivering innovative and secure IT solutions. We pride ourselves on our commitment to excellence and customer satisfaction.

Position Overview:
We are seeking a dedicated Technical Support Analyst to join our dynamic team. This role is ideal for an organized individual with a keen eye for detail and a strong sense of teamwork.

Key Responsibilities:
As a Technical Support Analyst, you will engage with client management and staff to address technology-related inquiries and equipment challenges. Your role will involve:

  • Providing remote and on-site technical assistance in response to requests submitted to the IT Service Desk.
  • Supporting personal computer hardware, application software, operating systems, and network connectivity.
  • Assisting second-level support with the installation and troubleshooting of infrastructure equipment and servers.

Essential Qualifications:
To succeed in this role, you should possess:

  • A strong focus on customer service.
  • A minimum of two years of experience in desktop support and configuration or relevant fields.
  • Proficiency in the installation, setup, repair, and patching of computers and peripherals.
  • General knowledge of desktop architecture, mobile devices, and printers.
  • Understanding of network hardware (switches, routers, UPS) and network fundamentals (TCP/IP).
  • Experience in supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business context.
  • Effective written, oral, and interpersonal communication skills.
  • A valid driver's license and reliable transportation.

Benefits:
At Prelude Services, we value our employees and offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • 401k plan with company match.
  • Company-paid long-term disability, short-term disability, and life insurance.
  • Access to a confidential benefit program offering various health management services.
  • Additional perks such as casual dress, paid holidays, technology stipends, and a robust Employee Assistance Program.

Our Culture:
We are committed to fostering a diverse and inclusive workplace, guided by our core values of respect, personal responsibility, sound judgment, innovativeness, and open communication.

Prelude Services is an equal opportunity employer, and we welcome all qualified applicants to apply.