Corporate Travel Program Manager
4 weeks ago
Job Title: Corporate Travel Manager
Duration: 11-Month W2 Contract
Location: Fully Remote
Hours: 9-5 EST preferred; flexibility required due to global project nature
Pay: $34-$42/hour depending on experience
Job Description:
The Impact You'll Make:
- Collaborate with innovative professionals worldwide to develop a best-in-class travel program for healthcare professionals and customers.
- Assess current travel program and implement changes aligning with Global Medical and Clinical Affairs strategic goals and priorities.
- Participate in developing and drafting HCP travel rules (policy) with Global Travel & Expense, Sourcing, Legal, and Health Care Compliance.
- Identify and apply global practices, customizing for specific geographical considerations.
- Support third-party travel provider account management and relationship negotiation.
- Negotiate travel contracts with air, rail, hotel, and ground transportation service requirements.
- Lead implementation of new processes and procedures.
- Monitor service levels, compliance with policy, and vendor alignment with terms of agreement.
- Establish Key Performance Indicators (KPIs) and reporting criteria to monitor HCP travel and industry trends.
- Drive quality and customer satisfaction for the business.
- Manage internal and external customer satisfaction, addressing disputes and problems.
- Implement measures to prevent reoccurrence.
- Monitor internal compliance with HCP travel policy.
- Develop and maintain an internal HCP Travel Management website.
- Participate in cross-functional projects and activities in event management.
- Provide subject matter expertise to contribute to outcomes.
- Add value by identifying continuous process improvement opportunities.
Your Skills and Expertise:
- Bachelor's degree (completed and verified prior to start)
- 3 years of experience managing a corporate travel program in the Life Sciences industry (Pharmaceutical, Medical Device)
Additional Requirements:
- Effective communication in English (oral and written) with internal stakeholders, suppliers, and customers.
- Strong understanding of business travel industry and corporate travel operations.
- Intermediate experience with Microsoft Office applications and travel management technology.
Desirable Qualifications:
- 5 years of experience managing a corporate travel program
- Experience with managing travel across multiple geographies and cultures
- Fluent bilingual oral and written communication skills in English and Spanish
- Knowledge of and experience with Health Care Compliance practices pertaining to interactions with healthcare professionals
- Familiarity with Cvent event management technology
Benefits:
Pride Global offers comprehensive healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
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