Client Service Manager for Personal Lines
1 week ago
Embrace your enthusiasm for problem-solving and take on the challenge of managing risk with GGB - Global's esteemed brokerage team. Become part of a diverse group of professionals dedicated to achieving excellence. In this role, you will be instrumental in providing protection, supporting businesses, and facilitating their aspirations. Together, we will establish a legacy of trust and success in the ever-evolving landscape of risk management.
We recognize that every applicant brings unique qualities, including you. Therefore, even if you feel you may not meet every requirement, we encourage you to consider this opportunity.
We are in search of a Client Service Manager for Personal Lines to enhance our expanding team.
We seek an individual who can provide outstanding customer service. Are you interested in assisting a variety of clients with issues ranging from straightforward to moderately complex? We value individuals who are passionate about cultivating client relationships, collaborating with our team to achieve objectives, continuously pursuing improvement, and demonstrating the value that GGB - Global can offer.
This position offers a hybrid work arrangement, with standard working hours from Monday to Friday, 8:30 am to 5 pm.
Your Impact
In this role, you will:
- Respond to client inquiries via phone and email regarding insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, and other concerns.
- Maintain comprehensive and accurate client and policy information within GGB - Global and affiliated carrier systems.
- Support GGB's growth initiatives by contributing to key business outcomes such as client satisfaction and retention, while ensuring a positive overall customer experience.
- Encourage a culture of performance and continuous improvement.
- Deliver consistent, high-quality client service in alignment with operational standards and practices.
- Assist the Personal Lines team in achieving business priorities.
- Effectively manage a portfolio of accounts with relatively simple servicing needs.
- Quickly build rapport with clients to identify their needs in a clear, confident, and friendly manner.
- Utilize systems, services, and resources to perform tasks efficiently.
- Engage in consultative discussions with clients.
- Demonstrate a basic understanding of professional and industry standards.
- Adapt swiftly to new systems, processes, and skills.
- Manage multiple and sometimes competing priorities effectively.
Required:
A Bachelor's degree with 0+ years of client service and/or claims management experience -OR- a High School diploma/GED with 3+ years of client service and/or claims management experience.
Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred:
5+ years of experience in service or account management of Personal Insurance lines with a carrier or agency.
Prior experience with Applied Epic.
Current P&C licensing.
Strong knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.
Compensation and Benefits
In addition to a competitive salary, we offer a comprehensive range of benefits that may vary based on your job level:
- Medical, dental, and vision plans starting from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services
- Flexible work hours
- Training programs
- Wellness initiatives
- Charitable matching gift program
- And more...
We value inclusion and diversity as a core aspect of our business, which is integral to our organization.
For over 95 years, GGB - Global has been committed to sustainability and supporting the communities we serve.
We embrace the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By fostering diversity in all its forms, we embody our core values.
GGB - Global believes in equal employment opportunities for all individuals and prohibits discrimination based on any protected characteristics.
We are committed to making reasonable accommodations for qualified individuals with disabilities, unless doing so would impose an undue hardship on our operations.
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