Retail Operations Assistant

4 weeks ago

Cleveland, Ohio, United States Rebel Full time
Job Summary

The Assistant Manager - Retail Operations is responsible for assisting the Store Manager in all operations of the store, ensuring a safe, customer-focused, and environment at all times. This role requires a high level of initiative, communication skills, and organizational skills, as well as the ability to project a positive image of the Company while providing courteous and friendly service to customers.

Key Responsibilities

* Assist the Store Manager in directing and supervising the day-to-day retail operations of assigned location according to company policy.
* Assist in daily supervision of staff, ensuring they are meeting company standards and expectations.
* Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
* Help customers purchase products by using product and promotions/pricing knowledge.
* Effectively utilize all transactional equipment, including cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.
* Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment.
* Adhere to the Company Loss Prevention Policy, including proper cash handling procedures, etc.
* Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment, including coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.
* Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance.
* Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; properly stock the walk-in cooler and freezer and train others on cleaning/organizing as needed, stock and update shelves per promotion or price changes.
* Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
* Complete all required orientation training and on-going training as well as attend job-related mandatory meetings.
* Notify management of any observed dishonesty by customers, vendors, or store employees.
* Ensure all staff is acting in accordance with all local, state, and federal laws and regulations.
* Provide answers and information to store personnel, especially regarding questions about company Policies and Procedures.
* Document all information pertaining to incidents on appropriate company-approved forms.
* Inform Store Manager of any issues or concerns that might affect the store's customer service, safety record, profitability, or adherence to Company's Policies and Procedures.

Requirements

* Ability to communicate effectively in English, both in written and oral forms.
* Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
* Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
* Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.

What We Offer

* Competitive salary and benefits package.
* Opportunities for career growth and development.
* A dynamic and supportive work environment.

How to Apply

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].

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