Enterprise Help Desk Specialist
4 days ago
An exciting opportunity has arisen for an experienced Enterprise Help Desk Specialist to join our team at TEKsystems. The successful candidate will be responsible for providing exceptional customer service and technical support to users across the organization, ensuring they have the necessary tools and resources to perform their jobs effectively.
About the Role
- Provide timely and effective technical support to users via phone, email, and in-person interactions.
- Collaborate with internal stakeholders to resolve complex issues and improve overall IT service delivery.
- Utilize Cherwell Ticketing Systems to log and track incidents, as well as manage user requests and change management processes.
- Develop and maintain knowledge of various technologies, including Windows 10, Citrix XENAPP, Azure WVD, and Okta, to ensure expert-level technical support.
- Prioritize calls based on severity and urgency, ensuring that critical issues are addressed promptly.
About the Ideal Candidate
- Minimum 2-3 years of experience in a help desk or technical support role, preferably in an enterprise environment.
- Proven expertise in troubleshooting hardware, software, and network-related issues.
- Exceptional customer service skills, with the ability to communicate complex technical information in a clear and concise manner.
- Familiarity with ITIL best practices and methodologies.
- Bachelor's degree in Computer Science, Information Technology, or related field.
What We Offer
- A competitive salary ranging from $55,000 to $65,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The opportunity to work with a dynamic team and contribute to the growth and success of the organization.
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
Location
This position is based in Commerce City, CO, and requires occasional travel to other locations within the region.
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