Help Desk Technician
1 week ago
Job Title: Help Desk Technician
Job Summary: We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting software and hardware issues, and ensuring that our clients receive excellent service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot software and hardware issues
- Document and track client requests and issues
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of new and emerging technologies
Requirements:
- 2-3 years of experience in a help desk or technical support role
- Proven ability to troubleshoot complex technical issues
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of Windows 10 and other operating systems
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