Help Desk Technician

1 week ago


Commerce, California, United States TEKsystems Full time

Job Title: Help Desk Technician

Job Summary: We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting software and hardware issues, and ensuring that our clients receive excellent service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot software and hardware issues
  • Document and track client requests and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of new and emerging technologies

Requirements:

  • 2-3 years of experience in a help desk or technical support role
  • Proven ability to troubleshoot complex technical issues
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of Windows 10 and other operating systems


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