Help Desk Technician

1 week ago


Commerce, California, United States TEKsystems Full time

We are seeking an experienced Help Desk Technician to join our team at TEKsystems. This is a unique opportunity for someone who is passionate about technical support and wants to take their career to the next level.

Job Description:

The successful candidate will be responsible for providing top-notch technical support to our clients via phone, email, and in-person. They will troubleshoot issues with Windows 10, hardware, software, and network printers, as well as provide assistance with Citrix VPN clients and SAP user profile environments.

This role requires excellent communication skills, a strong ability to work independently, and a willingness to learn and adapt to new technologies. The ideal candidate will have experience working in a help desk environment, supporting operating systems, login issues, and troubleshooting hardware and software problems.

Responsibilities:

  • Provide technical support via phone, email, and in-person
  • Troubleshoot issues with Windows 10, hardware, software, and network printers
  • Assist with Citrix VPN clients and SAP user profile environments
  • Work independently and as part of a team to resolve complex technical issues
  • Develop and maintain knowledge of new technologies and products

Requirements:

  • 2-3 years of experience in a help desk environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong understanding of Windows 10, hardware, software, and network printers
  • Experience with Citrix VPN clients and SAP user profile environments a plus

What We Offer:

  • A competitive salary range of $55,000 - $70,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading IT services company

About Us:

TEKsystems is a leading provider of IT services and staffing solutions. We are committed to helping our clients achieve their business objectives through innovative technology solutions and exceptional service delivery.



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