IT Demand Analyst

2 months ago

Greensboro, North Carolina, United States Volvo Group Full time
About the Role

We are seeking a highly skilled IT Demand Analyst to join our team at Volvo Group. As a key member of our Digital & IT department, you will play a crucial role in shaping the future of sustainable transport solutions.

Key Responsibilities
  • Advise on digital transformation projects and products, ensuring efficient and effective digital solutions.
  • Establish a business and demand-driven service portfolio of shared IT infrastructure, End User Services, and Onsite services.
  • Support the business with IT questions, order equipment and services, and maintain contact with suppliers.
  • Partner with hardware suppliers to follow up on orders, budget requests, and catalogue updates.
  • Work with service management to ensure catalogue content accuracy and provide suggestions for new equipment.
  • Secure quality of support according to Support Service agreements for various locations.
  • Promote the use of digital enablers and strategic partnerships to maximize value creation.
  • Advisory and support to stakeholders to gather and identify their needs and problems.
  • Guardian of the value proposition in every aspect of the Agile delivery process.
  • Prioritize TD/BA demands with responsible Business Infrastructure Manager.
  • Approve, enforce, and challenge end-user requests according to IT Security Policies.
  • Analysis and approvals of requests from all TD/BAs.
  • SNOW end-user equipment requests (review, escalation, or approval).
  • Assistance in the search for new solutions (hardware and software) in projects or new demands.
  • Investigation and analysis of new and existing software, assist in licensing and packaging.
  • Support on projects, activities, information, and other areas that do not have a local BIM.
Requirements
  • 2-3 years' experience working with IT solutions.
  • Experience working in an agile environment.
  • Bachelor's Degree in Information Technology or equivalent combination of education, training, and experience.
  • Ability to overcome difficulties and learn from mistakes.
  • Experience working in a global environment.
  • Demonstrated growth and learning mindset and commitment to innovation.
  • Experience working with Power BI and Power App Development.
What We Offer
  • Family building benefits, including fertility support and adoption assistance.
  • Generous paid caregiver and parental leave policies.
  • Competitive medical, dental, and vision insurance.
  • Competitive matching retirement savings plans.
  • A working environment where your safety, health, and wellbeing come first.
  • Programs that make today's challenging reality of combining work and personal life easier.
About Us

We are Volvo Group, a leading manufacturer of trucks, buses, engines, construction equipment, financial services, and solutions. Our mission is to make modern life possible by providing efficient, safe, and sustainable transport solutions. We are committed to removing barriers to entry and creating a safe and supportive environment for all employees.

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