Head of Operations and Integration Platforms

3 weeks ago

Whitehouse Station, New Jersey, United States Chubb Full time
Job Description

We are seeking a highly experienced and skilled leader to head up our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). This is a unique opportunity to transform how technology empowers our business and drive operational excellence across our global footprint.

Key Responsibilities
  • Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices
  • Drive the strategic execution of our global operations, championing ownership and accountability to ensure Integration Platforms within Global Core Platforms Engineering achieve their objectives
  • Oversee planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing expertise in API Management tools, Integration platforms (e.g., MuleSoft, Boomi), and Scripting languages (e.g., Python, Bash)
  • Design and implement a comprehensive IT Operations Service Management framework, leveraging knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools
  • Leverage Docker and container orchestration tools (e.g., Kubernetes) to manage deployment and orchestration of containerized applications
  • Drive continuous support for strategic technological platforms across business segments
  • Champion cross-functional project success through adherence to Chubb's program delivery framework
  • Identify, recommend, and implement best practices to streamline full-scale ITSM services and enhance business continuity
  • Expand Chubb's Operations engineering team across the US, India, Greece, and Mexico
  • Establish a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team
  • Engage with delivery teams to establish optimal monitoring and alerting strategies
  • Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture
Requirements
  • 15+ years of demonstrable success leading large, global Operations and Technology teams, with a strong focus on delivering complex cross-functional projects
  • Deep expertise in integrating legacy systems with modern applications/APIs (Microservices) and platforms (Springboot, Kafka, Apache Camel, etc.)
  • Extensive knowledge and hands-on experience with digital technologies (DevOps, ITSM, ITIL); demonstrated success implementing these methodologies in an Agile environment
  • Proven track record leading operational support across application, infrastructure, and security landscapes, including vulnerability management, remediation, and seamless upgrades
  • Demonstrated ability to analyze complex business and technical challenges, understand customer needs, and develop effective solutions that align technical solutions with strategic objectives
  • Ability to analyze requirements, conceptualize solutions, and guide engineering processes
  • Experience with Docker, Kubernetes or similar tools
  • Experience with Azure (preferred) or other cloud solutions
  • Familiarity with Docker and Kubernetes (or similar tools)
  • Knowledge of DevOps practices and tools like Jenkins, Gitlabs, or Azure DevOps
  • Proficient in at least two monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, OpenSearch, and/or Azure Monitor
  • Experience in managing and supporting one of the industry standard API gateways, preferably Azure APIm Gateway
  • Experience applying SRE principles to improve platform and application resiliency
  • Experience with Kafka and Elastic ELK/Open Search
  • Strong foundation in software development and engineering practices
  • Experience supporting IBM BPM/Integration Broker and building/enhancing Java Springboot and Apache Camel based integration services. Experience with Volante is a plus
  • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field is preferred

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