Customer Experience Coordinator

1 week ago


Clarksburg, Maryland, United States Puma Full time

About the Company:

Puma is a global leader in the design, development, and distribution of athletic and casual footwear, apparel, and accessories. Our mission is to be the most desired Sports Lifestyle brand worldwide.

About the Role:

This Retail Sales Associate role is an exciting opportunity to join our team and contribute to the success of our stores. As a Retail Sales Associate, you will play a key role in delivering exceptional customer experiences, achieving sales targets, and maintaining store appearance.

Responsibilities:

  • Engage with customers, provide product recommendations, and promote Puma products to drive sales growth.
  • Process sales transactions accurately, handle cash and credit transactions, and operate the Point of Sale (POS) system efficiently.
  • Participate in visual merchandising activities, including displaying products, creating eye-catching displays, and maintaining store appearance.
  • Process incoming and outgoing merchandise, including receiving, stocking, and shipping products.
  • Collaborate with colleagues to achieve team goals, share knowledge, and support each other in meeting sales targets.
  • Participate in training programs to enhance skills and knowledge, staying up-to-date with product information, promotions, and company initiatives.
  • Perform other tasks as assigned by management to ensure the smooth operation of the store.

About You:

We're looking for a motivated and customer-focused retail professional who can demonstrate excellent communication skills, a strong understanding of retail operations, and a commitment to delivering exceptional customer experiences.

Requirements:

  • One to two years' experience in a retail environment, preferably in a customer-facing role.
  • Proven ability to work effectively in a team, build strong relationships with colleagues, and contribute to achieving team goals.
  • Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and management.
  • Familiarity with point-of-sale systems, cash handling, and inventory management procedures.
  • The ability to work a variety of shifts, including evenings, weekends, and holidays, and to adapt to changing priorities and deadlines.
  • A strong commitment to delivering exceptional customer service, with a focus on building long-term relationships with customers.
  • The base pay for this position is $15.50-$18.50 per hour + Benefits. Pay may vary depending on job-related knowledge, skills, and experience.


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