Gymnastics Experience Ambassador

6 days ago

Clarksburg, Missouri, United States Dominique Dawes Gymnastics & Ninja Academy Full time

We are seeking a skilled Customer Experience Specialist to join our team at Dominique Dawes Gymnastics & Ninja Academy.

Job Overview

The Customer Experience Specialist will play a crucial role in delivering an exceptional experience for all participants and their families. This includes promoting our programs, enhancing customer satisfaction, and ensuring a positive atmosphere within our academy.

Key Responsibilities
  • Greet and welcome all customers with a friendly demeanor, creating a positive first impression.
  • Check in students and assist families with inquiries about our programs and services, providing thorough and accurate information.
  • Handle phone calls, process payments, and resolve customer concerns with professionalism and empathy.
  • Follow up with families or prospects by phone or email to help with their inquiries and/or check in on their experience.
  • Manage parent inquiries and communicate messages to coaches and management as needed to ensure smooth operations.
  • Field, acknowledge, and resolve customer complaints.
  • Escalate queries and concerns to the appropriate person when not able to be resolved at the CES level.
  • Troubleshoot common issues (e.g. Parent Portal)
  • Work with gym management and other departments to find appropriate solutions to problems.
  • Conduct facility tours for prospective customers and families, showcasing our offerings and values and promoting/selling membership to our Academy.
  • Support coaches by assisting with minor first aid and other needs during classes and events.
  • Perform administrative tasks as needed to enhance the operational efficiency of the program.
  • Stay informed about all policies, procedures, and program requirements to provide accurate information and support.
  • Maintain a clean and welcoming lobby and facility environment to enhance the customer experience.
  • Demonstrate a positive, professional attitude that reflects the mission and values of Dominique Dawes Gymnastics & Ninja Academy.
Requirements
  • Customer Service or Retail Experience: 3 years (preferred)
  • Youth or Sports Industry Experience: 1 year (preferred)
  • Education: High school graduate or equivalent.
  • Other:
  • Proficient in basic computer skills and familiar with common software programs.
  • Well-organized, dependable, and approachable.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively in a team-oriented environment.
  • A candidate who understands the value of living a healthy & active lifestyle, and desires to inspire children to engage in the same, is highly preferred.

$18.00 - $22.00 per hour. Part-time schedule available Monday to Friday, Weekends. Monday to Friday 10:00am-7:00pm (including a daily meal break).

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