Medical Triage Nurse

6 days ago


New Hyde Park, New York, United States Integrated Medical Professionals, PLLC Full time
Job Title: Medical Triage Nurse

We are seeking a skilled Medical Triage Nurse to join our Patient Contact Center team. As a key member of our team, you will be responsible for providing expert nursing consultation care to patients via phone.

Job Summary:
  • Handle incoming patient calls concerning medical concerns and symptoms for providers.
  • Monitor and respond to triage calls.
  • Direct patients to emergency rooms (ERs) if necessary.
  • Provide results on pathologies, x-rays, and lab studies to patients verbally, by mail, or patient's portal.
  • Document all phone conversations in patient's record.
Responsibilities:
  • Analyze patients prior to seeing the physician.
  • Prioritize work tasks and services and complete tasks in a timely manner.
  • Maintain accurate, clear, and concise progress notes, problem lists, and medication lists.
  • Provide patient education regarding disease processes, therapies, and healthful behaviors.
  • Communicate appropriately and tactfully with staff, consultants, patients, and family members.
Requirements:
  • License Practical Nurse in the state of
  • Positive attitude
  • Excellent communication skills
  • Medical Inbound call-center experience preferred
  • Minimum two years customer service experience
  • Keen attention to detail
  • Adept at Creative problem-solving
  • Ability to empathize with patients in need of care

Integrated Medical Professionals, PLLC is a leading healthcare organization dedicated to providing high-quality medical services. We are committed to creating a positive and supportive work environment for our staff and patients.



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