Patient Access Team Lead

5 days ago

Somerville, Massachusetts, United States RWJBarnabas Health Full time
Job Title: Patient Access Team Lead

Join RWJBarnabas Health as a Patient Access Team Lead and play a key role in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

Job Summary:

The Patient Access Team Lead is responsible for greeting all patients in a timely and friendly manner, obtaining and accurately documenting all demographic information, and ensuring all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.

Key Responsibilities:
  • Obtain and accurately document all demographic information
  • Obtain insurance information and initiate the verification process via third-party clearinghouse
  • Complete verification of coverage of all insurances and financial clearance activity has been completed
  • Ensure all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
  • Inform patient of financial responsibility and collect appropriate dollar amount for services to be rendered; issue receipt and complete daily reconciliation of all cash collections
  • Provide back-up support to hospital cashier and complete cashier functions, as assigned
  • Complete Medicare Questionnaire on all patients that are eligible
  • Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
  • Demonstrate proficiency in the entire pre-admission, registration, and financial clearance processes
  • Demonstrate a high level of efficiency, accuracy and productivity
  • Meet and exceed department goals including accuracy, point of service collections and productivity
  • Verify accuracy of patient demographic information to avoid duplicating a medical record
  • Follow department procedures when a duplicate medical record assignment is made
  • Comply with organizational policies on Advance Directives and Patient Rights
  • Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
  • Maintains department productivity by asking for additional duties when patient flow permits
  • Makes customer needs a priority
  • Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
  • Demonstrate initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
  • Reflects commitment to building a supportive work environment and maintains a positive attitude
  • Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
  • Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
  • Ensures that the team is meeting unit specific point of service collection goals through the development of education and procedures as well as the monitoring of compliance
  • Participates in the interviewing process
  • Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations
  • Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and timing team breaks/lunches to maintain the customer services levels at all times
  • Assume on-call responsibilities for Patient Access Department, as necessary for the efficient operations of the department
  • Works closely and professionally with nursing and ancillary departments to foster a team environment
  • Takes initiative is self-starting and self-directed in order to achieve goals
Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more

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