Deductions and Short Payments Specialist
4 weeks ago
Deductions and Short Payments Specialist
Job Summary:
Aston Carter is seeking a skilled Deductions and Short Payments Specialist to join our team. As a key member of our credit and collections team, you will be responsible for resolving disputed transactions, coordinating with internal departments, and working with customers to obtain necessary documentation.
Key Responsibilities:
- Determine the reason and status of open disputed transactions.
- Research and coordinate with internal departments to resolve disputed items.
- Work with customers to obtain proper documentation needed to resolve and/or collect disputed transactions.
- Identify trends, patterns, and concentrations of short payments and work with the appropriate departments to identify and address the root cause of the issue.
- Champion process change improvements relating to short payment process flows in both credit and other departments as applicable.
- Create and document processes and procedures relating to deductions and short payments for customers.
- Identify deductions and short pays taken on customer accounts during the cash application process, and document reason for deduction / short pay.
- Establish initial contact with customer, by phone or in writing, to determine the reason for any deduction or short pay if not adequately explained in the remittance advice, and create chargeback or write-off where appropriate.
- Log and investigate deductions.
- Use judgment to assign and track follow-up responsibility for resolving deductions to the appropriate party (Customer Service, Sales, Credit Rep, etc.).
- Assure that correct entries are posted as required.
- Maintain the proper storage of paper or electronic check copies, and computerized listings of accounts receivable, including trial balance, batch listing and quarterly audits, in accordance with Policy Guidelines.
- Address and respond to customer inquiries regarding chargebacks as appropriate.
Requirements:
- Associates degree in Business/Finance/Accounting
- 1 year/s of AR/Cash Application/Deduction/Disputes/Credit experience
- Experience within Oracle or SAP would be a plus
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion:
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. We are committed to creating a culture of care, engagement, and recognition with clear outcomes. We ensure growth opportunities for our people and maintain an inclusive environment through persistent self-reflection. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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