RGS Technical Operations Expert
1 week ago
**Job Title:** Technical Support Engineer III
**Job Type:** Full-time
**Location:** Remote
**Job Description:** We are seeking a Technical Support Engineer to join our iGaming team working on the Remote Gaming Server (RGS). As a member of our team, you will take ownership of sophisticated technical issues, researching, diagnosing, and resolving problems within established operational SLAs. You will also provide detailed product information and results of research in the form of knowledge base tech notes and articles.
**Requirements**
The ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge. Strong analytical skills and the ability to understand and communicate complex ideas in an audience-appropriate manner are essential. Prior experience working in a ticketed environment, such as JIRA, is preferred.
**Salary Range:** $55,177-$156,700 per year
**Benefits:** At IGT, we offer a comprehensive benefits package, including a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.
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