Beauty Services Coordinator

3 days ago


Yonkers, New York, United States Ulta Beauty Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Coordinator to join our team at Ulta Beauty. As a key member of our salon services team, you will be responsible for delivering exceptional guest experiences and promoting our services business through one-on-one interactions with our guests.

Key Responsibilities
  • Provide exceptional guest service by acknowledging all guests in the salon, haircare, and skincare areas of the store and offering friendly, prompt, and courteous service.
  • Courteously handle sales, refunds, and exchanges.
  • Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records, and salon traffic flow.
  • Build the services business by informing guests of current promotions and events and confidently inviting them to try services while providing knowledgeable, professional product and service recommendations.
  • Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Requirements
  • High school diploma or equivalent preferred.
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience.
  • Proficient with basic technology, including Point of Sale systems, Apple devices, and Services Booking Systems.
  • Demonstrate significant competency in sales, products, and services.
  • Ability to build and maintain strong customer relationships.
  • Strong communication skills.
  • Ability to troubleshoot.
  • Ability to work independently and as part of a team.
What We Offer

Ulta Beauty offers a competitive hourly rate of $24.50, with opportunities for overtime pay. Eligible associates may also earn paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.



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