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Service Program Coordinator

2 months ago

Yonkers, New York, United States Westhab Inc. Full time
Job Overview

Position Title: Program Coordinator

Department: Supportive Housing Services

Classification: Non-Exempt

Location: Yonkers, NY

Supervisor: Director of Supportive Housing Services

Compensation: $60,000 - $65,000 Annually

Position Summary:

The Program Coordinator will manage the daily functions of services at a supportive housing facility, which includes a mix of low-income units, specifically catering to individuals who have experienced homelessness and may have severe mental health challenges. This role requires collaboration with various on-site personnel to ensure effective problem-solving and strategic alignment.

Key Responsibilities:

  • Collaborate with Facilities and Security teams to maintain safe and compliant living conditions.
  • Conduct regular meetings with the director, service personnel, security, property management, and clients to uphold service quality and compliance.
  • Screen potential clients and assess supporting documentation for housing eligibility.
  • Oversee the intake process and create comprehensive assessments for new participants.
  • Develop systems to enhance the quality and efficiency of case management services.
  • Ensure staff accurately identify client needs, provide suitable referrals, and follow up on resources to help clients achieve their service plan objectives.
  • Maintain thorough documentation of all assessments, service plans, and client interactions.
  • Review case management documentation and any utilized data collection tools.
  • Intervene or ensure appropriate interventions for clients in crisis, maintaining respect for their concerns.
  • Supervise service staff, observing interactions and incorporating feedback into supervision sessions.
  • Identify growth opportunities for case management staff and provide necessary coaching and training.
  • Deliver ongoing education and guidance to staff regarding professional interventions aligned with agency policies and evidence-based practices.
  • Build partnerships and networks with community service providers.
  • Maintain and update all required data information systems for the project.
  • Ensure timely submission of all necessary documentation and reports.
  • Provide crisis intervention and stabilization as required, which may include after-hours support.
  • Identify program needs and make recommendations for improvements.
  • Perform additional related tasks as assigned.

Qualifications:

Applicants must possess an LMSW with a minimum of three years of relevant experience, including supervisory experience. LCSW and LMHC credentials are preferred. Proficiency in Spanish is highly desirable. Candidates should be prepared to work some evenings and occasional weekends as necessary. Strong writing skills, including spelling, grammar, and punctuation, along with excellent oral communication abilities, are essential. Experience in crisis intervention and strength-based approaches is preferred. Advanced skills in MS Word, Excel, PowerPoint, and database management are required. A valid NYS driver's license and access to a vehicle are mandatory.

Agency Overview:

Westhab Inc. is a leading community development organization dedicated to providing housing and supportive services to over 10,000 vulnerable individuals annually. Our team comprises dedicated professionals committed to our mission of Building Communities. Changing Lives. We maintain high expectations for our staff, believing that the communities we serve deserve our utmost dedication and excellence.

Health and Safety Compliance:

Westhab adheres to all applicable Occupational Safety and Health Administration (OSHA) standards, ensuring a safe and healthy work environment for all employees.