Central Customer Support Specialist

24 hours ago


Atlanta, Georgia, United States Leica Geosystems Full time
Join Our Team as a Central Customer Support Specialist

We are seeking a highly skilled and dedicated Central Customer Support Specialist to join our team at Leica Geosystems, part of Hexagon. As a key member of our support team, you will play a crucial role in ensuring our customers receive exceptional technical support and assistance when using our products and services.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, or other communication channels.
  • Assist customers with troubleshooting and resolving technical issues related to our products and services.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and informative support.
  • Contribute to the development of support processes and procedures to ensure seamless customer experience.
Requirements:
  • Strong technical background and experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and troubleshooting skills.
  • Proficiency in using various software and tools.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading technology company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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