Service Technician

2 weeks ago


Cedar Rapids, Iowa, United States Pigott, Inc. Full time
Job Summary

Pigott, Inc. is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for diagnosing and repairing furniture-related mechanical problems, communicating with customers, and ensuring timely and efficient service delivery.

Key Responsibilities
  • Diagnose and repair furniture-related mechanical problems
  • Communicate with customers to understand their needs and provide timely updates
  • Work with the client services department to quote, invoice, and/or gain approval for parts and labor reimbursements
  • Perform warehouse duties as assigned, including receiving, stocking, and shipping parts
  • Create purchase orders and order parts for service incidents
  • Produce service incident invoices, including labor costing and parts needed
  • Track incidents and orders that are dispatched for jobs
Requirements
  • High school diploma or general education degree (GED) preferred, but not required
  • Must possess a valid driver's license and meet requirements on company vehicle insurance
  • Experience with Microsoft products, specifically Excel, Word, Outlook, and Teams
  • Strong math, writing, and reading skills needed
  • Minimum 1 year related experience in a service environment; or any equivalent combination of acceptable training, education, and experience
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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