Salesforce Functional Lead for Digital Transformation

2 days ago


Chicago, Illinois, United States OFI Full time
Job Overview
As a key member of the OFI team, you will play a pivotal role in driving digital transformation through the implementation of Salesforce Sales and Experience products. With a strong focus on collaboration and stakeholder engagement, you will lead the functional aspects of these projects, ensuring seamless integration with business requirements.

We are a global leader in food & beverage ingredients, operating at the forefront of consumer trends to provide innovative solutions for manufacturers. Our commitment to making a positive impact on people and planet is deeply ingrained in our company culture. With a deep-rooted presence in the countries where our ingredients are grown, we enable better quality, more reliable, traceable, and transparent supply chains.

About the Role
The Salesforce CRM Functional Lead will be responsible for leading the functional aspects of Salesforce Sales, Manufacturing, Service, and Experience products. Key responsibilities include building and maintaining strong relationships with clients and stakeholders, conducting workshops and interviews to capture user stories and system integration requirements, designing and documenting functional solutions, and collaborating with technical teams to ensure successful implementation.

Responsibilities and Requirements
  • Bachelor's degree in Business, Information Technology, or related field.
  • Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Sales Cloud Consultant are a plus.
  • Experience with Salesforce Manufacturing Cloud.
  • Proven experience (4+ years) in gathering and documenting business requirements for Salesforce CRM projects.
  • Deep understanding of CRM processes and best practices, with the ability to design and optimize workflows, validation rules, and approval processes.
  • Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.


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