Digital Transformation Business Analyst Lead

6 days ago

Chicago, Illinois, United States Saxon Global Full time
Saxon Global is seeking a seasoned Digital Transformation Business Analyst Lead to spearhead complex transformation programs. This highly skilled individual will play a pivotal role in driving the digital self-service insurance transformation initiatives by serving as the functional lead for program-level business systems analysis and requirements. They will be part of a collaborative team focused on working with Product Owners, developers, and other stakeholders to deliver on product and program requirements for the customer/distribution value chain and corresponding applications.

This Sr. level role aligns with the value chain product leader and requires expertise within the customer journey, scope of how this fits together from an agent/customer experience. Consideration must be given to Scrum leadership and soft skill agile champion best practices.

Key Responsibilities:
  • Leadership and Coordination
    • The Digital Transformation Business Analyst Lead will serve as the functional lead for program-level business systems analysis, ensuring alignment with project goals and objectives.
    • They will coordinate work with multiple application level BSAs and Junior BSAs to accomplish program needs.
    • They will serve as a Subject Matter Expert across departments and projects handling some of the largest projects.
    • They will own risk identification, mitigation strategies, impact analysis, resolution, and communications to stakeholders.
  • Analysis and Documentation
    • The Digital Transformation Business Analyst Lead will lead the analysis and documentation of business requirements for digital self-service insurance transformation projects.
    • They will conduct analysis with a focus on recommending and offering requirements, such as use cases, business process flows, data flow diagrams, etc.
    • They will conduct gap analysis and recommend solutions to improve business processes and systems.
    • They will gather data and analyze business operations to understand strengths and weaknesses to determine opportunities to automate processes and functions, reduce costs, and maintain and reach department objectives.
    • They will assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
  • Stakeholder Collaboration
    • The Digital Transformation Business Analyst Lead will collaborate with stakeholders to understand and translate business needs into technical specifications.
    • They will facilitate workshops and meetings with stakeholders to gather and validate requirements.
    • They will serve as a liaison between business and IT departments supporting various initiatives.
  • Development and Implementation
    • The Digital Transformation Business Analyst Lead will work closely with development teams to ensure accurate implementation of requirements.
    • They will work with other Business Systems Analyst and Application owners to document requirements in user story format with detailed acceptance criteria.
    • They will participate in scrum ceremonies.
  • Process Improvement and Compliance
    • The Digital Transformation Business Analyst Lead will continuously look for process improvements by leveraging metrics.
    • They will ensure compliance with industry standards and best practices in business systems analysis.
  • Visualization and Problem Analysis
    • The Digital Transformation Business Analyst Lead will develop and maintain detailed business process models, use cases, system requirements, charts and diagrams to visualize and assist in problem analysis.
    • They will prepare charts and diagrams to visualize and assist in problem analysis.
  • Project Management Support
    • The Digital Transformation Business Analyst Lead will assist in the development of all the project management documents, such as: the project proposal, the project charter, the project schedule, and plan.
    • They will provide ongoing support and guidance to project teams throughout the project lifecycle.
  • Product Expertise
    • The Digital Transformation Business Analyst Lead will become an expert in their product(s) to aid business in understanding capabilities and potential improvements.
  • Miscellaneous
    • Travel may be required on an occasional basis.
Qualifications and Skills:
  • Experience
    • A minimum of 12 to 15 years of related business analyst experience; P&C insurance industry or a related financial services industry experience is a plus.
    • Proven experience as a functional lead for program-level business systems analysis and requirements.
    • Requires experience as a Scrum Lead.
    • Experience working with business processes related controls and procedures as well as improvement initiatives.
    • The ability to manage numerous projects at one time and complete projects in a timely manner and ensure high quality.
    • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Education
    • Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer related courses/knowledge, or the equivalent in related work experience.
  • Skills
    • Proficiency in business process modeling and requirements documentation tools such as JIRA/Confluence.
    • Excellent analytical and problem-solving skills.
    • Must have strong critical thinking, organizational and above average written/verbal communication skills.
    • Ability to understand and develop business requirements and work with staff at all levels to implement improvements to processes and tools.
    • Ability to communicate (verbal and written) complex technical concepts to Information Technology, other Business Units and stakeholders in ways each group will understand.
    • Must have above average attention to detail and organizational skills.
    • Strong PC skills, including proficiency in MS Word, Excel and Power Point. PostGres / SQL Server, or similar experience preferred.
    • ServiceNow and AWS knowledge is a plus.

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