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Customer Service Representative
2 months ago
The Customer Care Associate (CCA) plays a vital role in maintaining the health and safety of our customers while providing exceptional service in a fast-paced sports complex environment. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
Key Responsibilities- Health and Safety: Minimize health and safety risks, adhere to strict protocols, and maintain a safe environment for customers and employees.
- Customer Service: Provide professional, efficient, and courteous service to customers, answering questions, and resolving issues in a timely manner.
- Registration and Sales: Register and sell programs, leagues, and tournaments, as well as handle payments and provide receipts.
- Communication: Serve as the primary point of contact for the Contact Center, handle phone calls, and respond to customer inquiries.
- Teamwork: Collaborate with other departments, provide support, and assist with training new employees.
- Experience: At least one year of office and customer service experience, with a strong background in handling credit card payments and working with new systems and technology.
- Skills: Excellent communication skills, ability to work well under pressure, and a basic understanding of accounting principles and practices.
- Education: High school diploma or equivalent required.
The Customer Care Associate will work in a fast-paced sports complex environment, with a focus on providing exceptional customer service and maintaining a safe and healthy environment for all. The ideal candidate will be able to work flexible hours, including evenings and weekends, and be willing to adapt to changing circumstances.
