Additive Manufacturing Support Specialist

5 days ago


Dundee, Oregon, United States Renishaw PLC Full time
Renishaw PLC is seeking a highly skilled Service and Support Engineer to join our team in the Greater Houston, Texas area. As a key member of our service team, you will be responsible for delivering exceptional service, advice, and support to our customers. Your primary focus will be on the installation, maintenance, and repair of Renishaw's innovative 3D Additive Manufacturing products.

Key Responsibilities:

* Assist customers with on-site location preparations
* Install and commission new machines and ancillary equipment at customer sites
* Provide general safety, operation, and maintenance training
* Perform specified preventive maintenance tasks
* Diagnose and complete recommended repairs and replace wear and spare parts
* Troubleshoot electrical and mechanical problems/equipment failures and determine solutions
* Assist in the organization of required spare parts or other necessities prior to service intervention
* Produce detailed reports to clients and Renishaw, including service, time, and expense reports
* Provide telephone and email customer and team support for troubleshooting and ordering parts
* Assist the solution center in testing, operation, and customer acceptance steps of equipment
* Complete travel arrangements on most cost- and time-effective terms

Requirements:

* Associate's or technical college degree in mechanical, electrical, or automation engineering, or 4+ years of related field service experience in additive manufacturing or CNC machining
* Knowledge and experience with Renishaw or other similar Additive Products
* Strong troubleshooting and identification of malfunctions in advanced technical systems
* Manual dexterity with the physical ability to install products in a normal production environment
* Excellent interpersonal skills, including verbal, written, and conflict-management skills
* Ability to read and understand electrical, pneumatic, and hydraulic schematics, as well as mechanical assembly drawings and instructions
* Experience in assembly of mechanical and electrical mid-size capital equipment
* Experience with electrical low- and high-voltage equipment
* Excellent computer skills, including hardware and software for machine-specific applications
* Power User level knowledge in Microsoft products (Excel, Word, and PowerPoint)
* Ability to work with minimal supervision in a fast-paced environment
* Strong time management skills
* Valid driving license

Benefits:

* Competitive, comprehensive benefits package, including health, dental, and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays, and an employee assistance program

Equal opportunity employer. Renishaw PLC considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

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