**General Manager

6 days ago

East Windsor Twp, United States Crunch - Pacifico Group Full time

Job Summary:

The General Manager will oversee the daily operations of the Crunch fitness club, ensuring a high level of service and facilities for members. This individual will be responsible for achieving financial targets, motivating and leading employees, and maintaining the integrity of the Crunch brand.

Key Responsibilities:

  • Administration and Organization:
    • Demonstrate a working knowledge of standard operating procedures and policies.
    • Communicate and implement club policies and procedures to employees.
    • Encourage staff to work as a team and be productive.
    • Illustrate an ability to make decisions.
    • Recruit and hire the highest possible caliber of staff.
  • Sales and Revenue Management:
    • Demonstrate the ability to lead, motivate, and manage team.
    • Achieve desired sales goals.
    • Achieve desired revenue goals through the leadership and motivation of employees.
    • Implement and support company programs and promotions to generate new sales leads.
    • Ensure proper tracking of leads and promotions.
  • Personal Training and Revenue Management:
    • Demonstrate ability to lead, motivate, and manage personal training department.
    • Achieve desired personal training revenue and session production goals.
    • Achieve desired revenue and production results through the leadership and motivation of employees.
    • Implement and support company programs and promotions to generate new personal training clients.
    • Facilitate integration of personal training products into point-of-sale presentations.
  • Operations:
    • Coordinate and work within club support functions of Fitness, Sales, and Marketing, Accounting, and Information Technology.
    • Support personnel-related problems or difficulties by following club procedure and documentation.
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members.
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Financial:
    • Exhibit an understanding of budgets and income statements.
    • Establish controls of expenses and purchasing of club supplies.
    • Display an ability to keep expenses at or below budget.
    • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
  • Leadership and Motivation:
    • Serve as a role model for employees.
    • Communicate effectively by holding weekly and individual meetings with all key club personnel.
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
    • Oversee, support, direct, and develop department heads.
  • Profit Centers:
    • Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
    • Monitor flagged check-ins to increase revenue and collections.
    • Demonstrate an ability to increase revenue per member.
  • Meetings:
    • Monthly or weekly department meetings.
    • Employee training meetings.
    • Daily 'one-minute meetings' with club staff.
    • Daily personal training manager meeting.
    • Weekly club management meeting.
    • Annual performance evaluations.
  • Accountabilities:
    • Implement and support company programs and promotions to generate new sales leads.
    • Oversee expense goals by managing payroll and general and administrative expenses.
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
    • Keep current in knowledge of key competitors.
    • Conduct frequent walk-throughs.

Requirements:

  • 4-year college degree preferred.
  • 4 years of management experience required.
  • Fitness management experience preferred.

Special Skills:

  • Excellent written and verbal communication.
  • Creative management techniques.
  • Strong organizational skills.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Strong computer skills.

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