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Coffee Equipment Specialist

2 months ago

Manor, Texas, United States Pro Coffee Gear Full time

Position Overview: Coffee Technician | Warehouse Operations

About Us

Pro Coffee Gear is an innovative e-commerce company specializing in coffee equipment, dedicated to providing high-quality solutions for both businesses and enthusiasts. Our mission is to simplify the process of acquiring top-notch coffee equipment while ensuring cost-effectiveness. We achieve this by offering exceptional online shopping experiences complemented by personalized consultations. Our extensive expertise in the coffee equipment sector, combined with a unique refurbishment process for espresso machines, sets us apart. We strive to be recognized as the leading technical authority in coffee equipment, committed to our clients' long-term success through continuous training and unparalleled after-sales support.

Company Culture

Our warehouse team embodies a professional yet relaxed atmosphere. We value hard work while fostering a fun and engaging work environment. Our team is passionate about coffee-making equipment and the intricacies that come with it. We take pride in delivering superior products and proactively addressing potential client issues. Our approach emphasizes honesty and thorough investigation of problems, allowing us to learn and improve continuously. We believe in separating the individual from the issue, promoting a high-performance culture free from the stress of mistakes. By addressing minor challenges before they escalate, we minimize after-sales complications and enhance our service quality.

Role Responsibilities

We are seeking a Coffee Technician/Warehouse Operations professional to join our dynamic team. This multifaceted role will encompass various aspects of warehouse operations, including:

  • Refurbishing espresso machines through our proprietary Pro Renewal Process.
  • Organizing and fulfilling product shipments.
  • Capturing product images for online listings.
  • Ordering necessary parts and supplies.
  • Assisting with local equipment installations.
These diverse responsibilities will provide a solid foundation for your growth within the company, allowing you to specialize in areas that align with both your interests and our evolving needs.

Desired Skills and Attributes

We are looking for candidates who demonstrate strong technical abilities and a commitment to client service. We prioritize potential over experience, seeking individuals who possess the following qualities:
  • A genuine curiosity for learning and a passion for understanding how things work.
  • A perspective that views work as an enjoyable and integral part of a fulfilling life.
  • An appreciation for the artistry of coffee-making and the mechanics behind it.
  • A meticulous attention to detail and a drive for accuracy.
  • A proactive mindset that seeks to improve existing systems and processes.
  • A willingness to accept constructive feedback as a valuable opportunity for growth.
Technical Qualifications

Ideal candidates will have:
  • Experience or training in coffee technology or automotive technology.
  • The ability to observe and analyze mechanical systems effectively.
  • Strong communication skills to articulate issues and solutions clearly.
  • Organizational skills to manage tools and tasks efficiently.
Client Service Skills

Successful candidates will also possess:
  • Previous experience in customer service roles.
  • Empathy and the ability to understand clients' perspectives.
  • A commitment to follow through on promises made to clients.
  • The ability to maintain professionalism in challenging interactions.
Benefits
  • Opportunities for career advancement within a rapidly growing organization.
  • A goal-oriented work environment that promotes autonomy and personal development.
  • The chance to collaborate with an international team.
At Pro Coffee Gear, we are committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all employees and applicants.