Senior IT Support Specialist
4 weeks ago
We are seeking a highly skilled Senior IT Technician to join our team at TeamLogic IT, Oak Lawn, IL. As a Senior IT Technician, you will be responsible for providing technical support and maintenance services to our clients.
Key Responsibilities:- Provide technical support and maintenance services to clients via phone, email, and on-site visits.
- Configure and troubleshoot networking equipment, Windows servers, and workstations.
- Install and configure hardware and software components throughout various network infrastructure devices.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establish good relationships with all departments and colleagues.
- Ensure company safety and security standards are met.
- Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
- Three years of experience in a client-facing environment such as sales engineering.
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
- Possesses strong organizational and time-management skills.
- Experience writing proposals for and implementation of technical solutions to fulfill business needs.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems.
- Experience with RMM (remote monitoring and management) tool a plus.
- CompTIA Net+ and/or CompTIA Security+ certification.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certification.
- CCNA or CCIE-Cisco certification a real plus.
We offer competitive wages (based on experience), challenging work, career opportunities, a pleasant work environment, and ongoing training. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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