Senior IT Support Specialist

4 weeks ago


Oak Lawn, Illinois, United States TeamLogic IT, Oak Lawn, IL Full time
Senior IT Technician Job Description

We are seeking a highly skilled Senior IT Technician to join our team at TeamLogic IT, Oak Lawn, IL. As a Senior IT Technician, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Provide technical support and maintenance services to clients via phone, email, and on-site visits.
  • Configure and troubleshoot networking equipment, Windows servers, and workstations.
  • Install and configure hardware and software components throughout various network infrastructure devices.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establish good relationships with all departments and colleagues.
  • Ensure company safety and security standards are met.
Requirements:
  • Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
  • Three years of experience in a client-facing environment such as sales engineering.
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems.
  • Experience with RMM (remote monitoring and management) tool a plus.
Preferred Qualifications:
  • CompTIA Net+ and/or CompTIA Security+ certification.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certification.
  • CCNA or CCIE-Cisco certification a real plus.

We offer competitive wages (based on experience), challenging work, career opportunities, a pleasant work environment, and ongoing training. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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