Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Concessions International. As a Customer Service Representative, you will play a critical role in delivering exceptional guest service and ensuring a positive experience for our customers.
Key Responsibilities:
- Stocking and Retrieval: Stock, store, and retrieve products as needed to maintain a well-stocked and organized concession area.
- Cleaning and Sanitizing: Maintain and assist in the proper cleaning and sanitizing of tables, equipment, floors, cookware, utensils, and other items to ensure a clean and safe environment for our guests.
- Spill Response: Respond promptly to spills and remove them in a timely manner to prevent slips and falls or other safety hazards.
- Trash Management: Monitor trash receptacles to avoid overflow and ensure bins are kept clean and well-maintained.
- Guest Assistance: Assist guests by carrying trays to seating areas and providing exceptional customer service.
- Food Safety and Hygiene: Follow safe food handling and proper hygiene practices to maintain a clean and safe environment for our guests.
- Equipment Maintenance: Follow workplace safety standards for operating and maintaining equipment and report any equipment malfunctions to management immediately.
- Additional Duties: Perform other duties as assigned to ensure the smooth operation of our concession area.
Requirements:
- Education and Experience: One to three months of related experience and/or training.
- Language Skills: Ability to read, speak, and comprehend simple instructions, short correspondence, and memos.
- Reasoning Ability: Ability to apply reasonable understanding in carrying out instructions in written, oral, or diagram form.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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