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Motor Vehicle Customer Support Specialist
2 months ago
Joining the City and County of Denver means becoming part of a dedicated team that values purpose and community impact. With competitive compensation and comprehensive benefits, you will be part of a workforce that exceeds 11,000 members, all committed to enhancing the lives of Denver residents.
What We Provide
The City and County of Denver offers a competitive salary based on qualifications and experience. The hourly wage for this role is $34.14. Additionally, we provide a robust benefits package for full-time employees, which includes:
- A secure monthly pension plan after five years of service
- 457B Retirement Savings Plan
- 140 hours of paid time off accrued in the first year, along with 11 paid holidays, 1 personal day, and 1 volunteer day annually
- Comprehensive medical, dental, and vision insurance effective within one month of hire
This position requires in-person attendance five days a week, with potential assignments at various branch locations based on operational needs.
Key Responsibilities
The Department of Finance oversees the city's financial management, including investment strategies, fiscal analysis, budgeting, and tax collection. The Denver Motor Vehicle (DMV) division acts as an agent for the State Department of Revenue, handling vehicle registration and titling, as well as the collection of associated taxes and fees.
As a Customer Support Specialist, you will be responsible for delivering exceptional service to Denver residents regarding their motor vehicle inquiries. Your role will involve assisting clients with vehicle transactions, ensuring compliance with regulations, and providing guidance on documentation.
Specific duties include:
- Receiving training on motor vehicle policies and procedures to effectively process titles and registrations.
- Participating in educational sessions to understand state motor vehicle regulations.
- Gaining expertise in calculating various motor vehicle fees and taxes.
We embrace diversity in our workforce and seek individuals who are committed to fostering strong relationships and enhancing the community. The ideal candidate will possess some or all of the following attributes:
- A strong commitment to providing excellent customer service.
- Exceptional communication abilities.
- Experience in financial services, insurance, or related fields.
- Proficiency in navigating various computer systems.
- Prior experience in motor vehicle titling or registration is advantageous but not mandatory.
- Education: High school diploma or GED equivalent.
- Experience: At least one year of clerical experience, including customer service roles.
- Licenses/Certifications: A valid Driver's License is required at the time of application.
The City and County of Denver is an equal opportunity employer, committed to providing a workplace free from discrimination. We welcome applicants from all backgrounds and are dedicated to ensuring that all individuals have equal access to employment opportunities.
