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Program Support Specialist

2 months ago

Albany, New York, United States U.S Comm for Refuge Full time
Job Overview

POSITION SUMMARY

The Program Support Specialist is tasked with facilitating the execution of various initiatives within the Field Office that deliver case management and a comprehensive suite of social services aimed at enhancing the social welfare and economic independence of refugees and immigrants. This role involves collaborating with team members to manage social service cases by evaluating client requirements, aiding in the formulation and execution of service strategies, recommending and securing necessary services, and collecting essential information for case managers to assist clients in accessing suitable living arrangements.

KEY RESPONSIBILITIES

  • Ensure the precision and promptness of all social services rendered to clients.
  • Assist in the allocation of funds to meet client needs.
  • Support program staff in reaching program objectives.
  • Aid Case Managers in maintaining case files by updating management systems and ensuring confidentiality of sensitive information.
  • Perform additional job-related tasks as directed by supervisors.

All responsibilities outlined above are fundamental job functions and may be subject to reasonable accommodation. Other job-related tasks may be assigned as necessary.

QUALIFICATIONS

  • A Bachelor’s degree from an accredited institution or a minimum of two years of relevant experience is preferred.
  • Strong communication and writing skills with a collaborative approach.
  • Highly adaptable with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Excellent organizational and time-management skills; capable of working both independently and as part of a team, demonstrating self-motivation and the ability to meet deadlines.
  • Proficient in MS Word, MS Excel, and database management.
  • Ability to build and maintain professional relationships with partner organizations.
  • Demonstrated commitment to the values of the organization, including respect for individuals, confidentiality, and appreciation for a diverse workplace.
  • Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced individuals.
  • Compliance with the organization's mandatory COVID-19 vaccination policy is required.

TRAINING REQUIREMENTS

  • Successful completion of the organization's Orientation and Training program.
  • Participation in additional training as identified by supervisors or Human Resources.

PHYSICAL REQUIREMENTS

  • Ability to perform tasks requiring manual dexterity, visual, and auditory acuity.
  • Capacity for repetitive motions, prolonged periods of sitting and standing, and sustained mental focus.
  • Occasional lifting of items up to 25 pounds, as well as bending and carrying.
  • Basic mathematical skills for quantitative tasks.

EQUAL EMPLOYMENT OPPORTUNITY

The U.S. Committee for Refugees and Immigrants is an equal opportunity employer.

Salary Range: $19.00 to $21.00 per hour