IT Support Specialist

3 days ago


Albany, New York, United States Mindlance Full time
Job Title: Desktop Support

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Mindlance. As a Desktop Support specialist, you will be responsible for managing support requests on a Level 2 help desk, resolving hardware and software issues, and troubleshooting Windows 7 applications and OS. You will also be utilizing VMware vSphere to support virtual desktops, including linked clones, and using LanSweeper, Remote Desktop, and Active Directory to manage and support our IT infrastructure.

Key Responsibilities:

- Manage support requests on a Level 2 help desk
- Resolve hardware and software issues and troubleshoot Windows 7 applications and OS
- Utilize VMware vSphere to support virtual desktops, including linked clones
- Use LanSweeper, Remote Desktop, and Active Directory to manage and support our IT infrastructure
- Configure and install Windows-based hardware, peripherals, network printers, and thin clients
- Create and apply images using SCCM
- Support Lotus Notes
- Troubleshoot Windows 10 OS and applications

Requirements:

- 24 months of experience managing support requests on a Level 2 help desk
- 24 months of experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS
- 30 months of experience utilizing VMware vSphere to support virtual desktops, including linked clones
- 30 months of experience using LanSweeper, Remote Desktop, and Active Directory to manage and support our IT infrastructure
- 24 months of experience using ITSM service desks
- 30 months of experience configuring and installing Windows-based hardware, peripherals, network printers, and thin clients
- 30 months of experience using SCCM to create and apply images
- 30 months of experience supporting Lotus Notes
- 12 months of experience with the installation and support of Office 2016 in an enterprise environment
- 12 months of experience troubleshooting Windows 10 OS and applications

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