Managed Services Senior Leader
4 days ago
The HP Development Company, L.P. is seeking an experienced Managed Services Senior Manager to lead the Services Delivery Management (SDM) team. This role will manage a team of Service Delivery Managers located in the AMS region but with a global scope of responsibility for their owned GT1 accounts.
Main Responsibilities:
- Accountability for best-in-class delivery performance across the deal scope in front of the customer (KPI, SLA at contractual target and improvement and corrective action plans)
- Tackle delivery performance escalation from customers and driving them to diligent resolution
- Prepare and drive regular reviews with the Customer, or support the deal Customer Success Manager in the CO organization in doing so
- Drive continuous improvement in terms of delivery performance (KPI, SLA...), proactive customer IB optimization and COS (Cost of Sales) for the deal (fleet and delivery resources utilization)
Key Requirements:
- More than 5-year experience in a Senior Management role
- More than 5-year experience in Service business, including sales facing & customer facing roles
- Experience in customer services operations and contractual Services framework
- Excellent leadership skills for managing, coaching and developing individual contributors, lower-level managers and peers - incl. team building, conflict resolution, communication, etc.
Benefits:
- Competitive salary range: $130,350 to $200,750 annually
- Bonus opportunities
- Equity options
- Comprehensive benefits package, including health insurance, dental insurance, vision insurance, long term/short term disability insurance, employee assistance program, flexible spending account, life insurance and generous time off policies
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