Service Engagement Representative
1 week ago
As a **Client Support Specialist** at Aurora Pro Services, you will be the voice representing our organization. Whether responding to inquiries or initiating calls, **your attitude plays a crucial role** in shaping customer experiences. **We value positivity and enthusiasm.**
It's essential to gauge the customer's mood during interactions. You can sense their engagement or disinterest immediately. **Your ability to connect with customers is vital.**
We are on the lookout for individuals who can bring **joy** to our conversations and become a valued member of our team.
Additionally, being **meticulously organized** is key. You'll handle incoming calls, relay information to technicians, and schedule appointments efficiently. **Expect a dynamic work environment** with minimal downtime.
A Client Support Specialist at Aurora Pro Services should be able to **quickly assess** customer needs. We believe in providing customers with **clear options** and empowering them to make informed choices.
Here's an interesting fact: Aurora Pro Services is named in honor of my grandmother, Aurora. She embodied **kindness**, **determination**, and earned the **respect** of everyone around her. If you can communicate with our customers as if you were speaking to Grandma Aurora, **you'll fit right in.**
Her teachings, rooted in compassion and respect, guide our mission at Aurora Pro Services. We strive to serve, assist, and honor our customers.
Regardless of your personal beliefs, it's crucial to understand these core principles:
- We help individuals **succeed**.
- We act in a **trustworthy** manner.
- We **appreciate** every opportunity.
These values are universal and resonate with everyone. Now, let's discuss the specifics:
As a Client Support Specialist, your starting pay will range from $13 to $15 per hour. As you progress within the company and meet our performance expectations, you can anticipate earning **$800+ weekly**.
**Additional benefits include:**
- Daily team meetings with **optional prayer**.
- Continuous **training** opportunities.
- Health, dental, and vision coverage.
- 401K plan with **company matching**.
- **Paid time off**, holidays, and an extra day off for your birthday (including a **complimentary birthday cake**).
- Memberships to Costco or Sam's Club.
- **Complimentary Tax Preparation** services by a CPA.
- Weekly company **breakfasts**.
- Bonuses, incentives, and commissions.
- Unlimited **popcorn** for all employees.
**Let’s connect and explore the possibilities together.**
We believe you will find a rewarding experience with us.
Oscar Lopez
Owner, Aurora Pro Services
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
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