IT Operations Supervisor
1 week ago
Immediate Opening for IT Operations Supervisor
We are currently seeking a skilled IT Operations Supervisor to provide essential on-site support for our technological infrastructure. This role is vital for maintaining the efficiency of our operations and ensuring a seamless workflow across various departments.
KEY RESPONSIBILITIES:
- Deliver first and second-level technical support for distribution center operations, addressing hardware, software, network, and system challenges.
- Conduct routine maintenance and updates on IT equipment, including computers, scanners, printers, and mobile devices utilized in operations.
- Collaborate with the operations team to analyze workflow processes and identify areas for enhancement through IT solutions.
- Assist in the setup and configuration of IT systems and equipment, ensuring adherence to company standards and security protocols.
- Monitor system performance, proactively identifying potential issues and implementing solutions to avert disruptions.
- Coordinate with vendors and external IT support for issue resolution and procurement of equipment.
- Develop and maintain comprehensive documentation for IT processes, systems, and configurations specific to the operational environment.
- Provide leadership and guidance to direct reports, fostering a collaborative work environment.
- Facilitate training for staff on the use of IT equipment and software, emphasizing best practices in IT security and data protection.
- Engage in IT projects aimed at enhancing the technological capabilities of the distribution center.
QUALIFICATIONS:
- Prior experience in a distribution center is essential.
- Bachelor's degree in a relevant field is preferred.
- Associate degree in Information Technology, Computer Science, or a related discipline is acceptable.
- A minimum of 3 years of experience in an IT support role, ideally within a warehouse or distribution center setting.
- Strong understanding of computer hardware, software, and networks, with familiarity in warehouse management systems (WMS) and logistics software.
- Exceptional problem-solving abilities and the capacity to efficiently diagnose and resolve technical issues.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
- Self-motivated individual with strong verbal and written communication skills.
- Knowledge of industry standards and regulations related to IT in a warehouse context.
- Attention to detail, urgency in operations, and robust problem-solving skills are critical.
COMPENSATION:
The salary for this position starts at $70,000 plus depending on experience.
BENEFITS:
- Competitive salary based on skills and experience, along with a bonus plan.
- Paid leave for new parents to support work-life balance.
- Comprehensive medical, dental, and vision coverage options.
- 401(k) retirement plan with company contributions.
- Flexible benefits tailored to individual preferences.
- Generous employee discounts.
- Casual work environment.
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