Phone Triage Nurse

1 week ago


FL United States Physicians Primary Care of Southwest Florida Full time
Job Summary

We are seeking a skilled and compassionate Phone Triage Nurse to join our team at Physicians Primary Care of Southwest Florida. As a Phone Triage Nurse, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our clinical office.

Key Responsibilities
  • Triaging Patient Calls: Respond to patient phone calls in a timely and professional manner, prioritizing urgent cases and providing accurate information and guidance.
  • Medication Prior Authorizations: Process medication prior authorizations and ensure that patients receive the necessary medications in a timely manner.
  • Patient Scheduling: Assist patients in scheduling preventative services and appointments for specialized testing and procedures.
  • Patient Education: Provide patients with education and support on lab tests, medications, and procedures as requested by physicians.
  • Lab Test Results: Contact patients with abnormal lab/test results and schedule follow-up appointments as ordered by providers.
  • General Nursing Care: Perform general nursing care to patients, including administering prescribed medications and treatments in accordance with clinical standards.
Requirements
  • License and Certification: A valid and current State of Florida license to Practical Nurse (LPN) and CPR certification or ability to obtain upon hire.
  • Experience: One year of clinical office experience or a combination of medical education and work experience.
  • Skills: Excellent attention to detail, ability to handle all calls in a professional and compassionate manner, and strong communication skills.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including health, dental, vision, disability, and life insurances.
  • Opportunities for Advancement: We offer opportunities for advancement and growth within our organization.
  • Continuing Education: We provide company-paid CE courses with Relias and reimbursement for position-required certifications and/or licenses.

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