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Pediatric Phone Triage LPN
2 months ago
The ideal candidate will have 1-5 years of experience with superb customer service skills, empathy, patience and the ability to reassure and calm concerned callers. We seek an individual who possesses a broad knowledge of medical terminology and drug formularies, exhibits excellent verbal and written communication skills with a strong attention to detail as well as the ability to work independently. Prior experience with Clear Triage software is a plus.
Must hold a current Georgia LPN license and be a graduate of an accredited school of nursing
Job Hours (on Site) - Monday- Friday, 9am to 5 pm (lunch daily from 11:45- 12:45)
Plus 1-2 Saturdays per month (8:00am - 12pm)
We offer a competitive benefit and compensation package including very generous PTO, health, dental and 401(k) with company match.
Salary Commensurate With Experience (plus an extra $4 per hour Saturday Pay)
Key Responsibilities:
- Respond promptly to each incoming call, portal messages, and provider messages
- Conduct telephone assessments of patients presenting with medical concerns and
Triage, to determine the appropriate level of care required to safely meet the patient’s medical needs (Emergent, urgent, non-urgent, or home care status).
- Provide medical advice, instructions, and recommendations to patients and caregivers based on assessment findings, ensuring a compassionate and patient-centered approach
- Refer patients to appropriate medical facilities or providers for care, utilizing approved
- Review documents in a timely manner
- Document all patient interactions accurately in the electronic medical records (EMR) system, ensuring that every instance of providing medical advice is clearly documented. Maintain detailed records of patient assessments, recommendations, and any instructions given to patients or caregivers to ensure comprehensive and accurate documentation of patient care
- Prioritize patient care by checking checkup and Breathewell status before consulting
- Assess refill requests from pharmacies, verifying necessity before forwarding to the provider
- For antibiotic or asthma medication refills, call the patient to understand the situation. If sick, recommend an appointment
- Coordinate refill requests with upcoming Breathewell appointments for optimal efficiency
- Be vigilant for signs of distress and escalate as necessary, ensuring patients receive timely care
- Collaborate effectively with the healthcare team to deliver high-quality patient care
- Recall Management: Work on recall tasks between patient appointments to ensure follow-up care and continuity of treatment for patients
- Backup Coverage: Coverage will be needed for the ADHD Behavioral Department and Forms Department on occasion
- Demonstrate kindness, compassion, and trustworthiness in all interactions with patients and caregivers
- Effective communication and interpersonal skills
- Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed
- Excellent organizational abilities and documentation skills. Must be capable of making
- Communicate effectively and respectfully with colleagues and other healthcare professionals
- Exhibit strong clinical judgment and decision-making skills, prioritizing patient safety and well-being
- Maintain professionalism, confidentiality, and ethical standards in all aspects of job
- Adapt to a demanding environment, demonstrating flexibility and resilience in managing
- Foster a collaborative and supportive team environment, contributing to the overall success of the pediatric office
When you choose us, you choose Quality - Care - Innovation…First
When you choose us, you choose Quality - Care - Innovation…First
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