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Phone Triage Nurse

2 months ago

FL United States Physicians Primary Care of Southwest Florida Full time
Job Summary

We are seeking a skilled and compassionate Phone Triage Nurse to join our team at Physicians Primary Care of Southwest Florida. As a Phone Triage Nurse, you will play a critical role in ensuring the efficient flow of patient care by triaging daily patient phone calls and prioritizing tasks to meet the needs of our patients.

Key Responsibilities
  • Triaging Patient Calls: Review daily provider-patient schedules with the clinical team to prioritize triage and ensure acute care needs are addressed in a timely manner.
  • Medication Prior Authorizations: Perform medication prior authorizations to ensure patients receive the necessary care.
  • Patient Education: Assist patients in scheduling preventative services and provide education as needed.
  • Lab Results and Follow-up: Assist in contacting patients with abnormal lab/test results and schedule follow-up appointments as ordered by providers.
  • General Nursing Care: Perform general nursing care to patients, administer prescribed medications and treatments in accordance with clinical standards.
Requirements
  • A valid and current State of Florida license to Practical Nurse (LPN)
  • Excellent attention to detail and the ability to record information accurately
  • Ability to handle all calls in a professional and compassionate manner
  • One year of clinical office experience or a combination of medical education and work experience
  • CPR certification or ability to obtain upon hire
What We Offer
  • Award-winning physicians
  • Ability to advance and grow within our organization
  • Health, dental, vision, disability, and life insurances
  • 401(k) with company match
  • Free financial advising
  • Paid Time Off (PTO)
  • Paid holidays
  • Uniform allowances at hire and each anniversary
  • Company-paid CE courses with Relias
  • Reimbursement for position-required certifications and/or licenses
  • Employee Assistance Program (EAP)
  • Employee Resource Assistance Program (ERAP)
  • Discounted legal and document services
  • Milestone gifts
  • Employee appreciation events and gifts