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Customer Service Supervisor

2 months ago

Fresno, California, United States Thrifty Payless, Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Thrifty Payless, Inc. as a Lead Service Associate. In this role, you will be responsible for supervising Store Associates, assisting with daily store operations, and providing exceptional customer service.

Key Responsibilities
  • Supervise and Assist Store Associates: Provide guidance and support to Store Associates with daily operational tasks, ensuring a smooth and efficient store experience.
  • Customer Service: Assist customers with their shopping needs and transactions, providing a positive and personalized experience.
  • Maintain Store Appearance: Ensure the store is clean, organized, and visually appealing, meeting company standards.
  • Merchandising and Inventory: Tend to merchandising tasks, including plan-o-gram execution, and perform receiving and stocking procedures to maintain accurate inventory levels.
  • Cash Handling and Deposits: Count and reconcile cash register drawers, prepare deposits, and order change from the bank.
  • Store Operations: Design a monthly schedule, assign work to foster an efficient and effective workflow, and maintain a safe and clean environment for customers and associates.
Requirements
  • Education: High School Diploma or General Education Degree (GED) required.
  • Experience: At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What We Offer

We offer a competitive compensation package, including a starting pay range of $16 - $19.75 per hour, based on experience and geography. Additionally, we provide opportunities for career growth and development, as well as a supportive and collaborative work environment.