Customer Service Ambassador

1 month ago


Fresno, California, United States ASM Global Full time

Job Summary

ASM Global is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Event Services team, you will be responsible for providing exceptional guest service at Fresno Convention & Entertainment Center events.

Key Responsibilities

  • Greet guests with a smile and provide friendly and accurate directions while in FCEC venues.
  • Responsible for scanning tickets and ensuring all guests have a proper ticket/credential upon entry.
  • Check tickets for guests attempting to access their section/assist them in locating their seat.
  • Provide excellent customer service skills and positive attitude when interacting with guests, vendors, and employees.
  • Complete all assigned tasks within the guidelines and deadlines set by Directors, Managers, and Supervisors.

Requirements

  • High school diploma or equivalent.
  • At least 18 years of age.
  • One (1) year prior customer service experience, preferably in sports/entertainment venue environment, but not required.
  • Reliable, punctual, and regular in attendance with effective communications skills.
  • Must have reliable transportation to and from scheduled shifts.

Work Environment

Walking and standing occur 90% of the time (4-6 hours per shift). Employees may be assigned to work positions located outside. Employees will be assigned to work any and all shifts. Employee should use precautions and follow safety guidelines.



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